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Patient Rights & Responsibility
There are a certain set of rights a patient is entitled to and a few responsibilities a patient should mandatory follow. We at MedWay understand well about the patients need to exercise rights and responsibilities.

PATIENT’S RIGHTS

PATIENT RIGHTS

Considerate and Respectful Care

Each Patient has the right to:

  • Receive ethical, high-quality, safe and professional care without discrimination
  • Be free from all forms of harassment or inconveniences.
  • Treated with consideration, respect and recognition of their individuality, including the need for privacy in treatment.
  • This also includes the right to request the facility provided a person of one’s own gender to be present during certain parts of physical examinations, treatments or procedures performed by a health professional of the opposite sex, except in emergencies, and the right not to remain undressed any longer than is required for accomplishing the medical purpose for which the patient was asked to undress.

Information regarding Health Status and Care

  • To be informed of his/her health status in terms that patient can reasonably be expected to understand and to participate in the development and the implementation of his/her plan of care and treatment.
  • The right to be informed of the names and functions of all physicians and other health care professionals.
  • The right to be informed about any continuing health care requirements after his/her discharge from the hospital.
  • The patient shall also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge.
  • To be informed of risks, benefits and side effects of all medications and treatment procedures, particularly those considered innovative or experimental.
  • To be informed of all appropriate alternative treatment procedures.
  • To be informed of the outcomes of care, treatment and services.
  • To be informed if the hospital has authorized other health care and/or education institutions to participate in the patient’s treatment.
  • The patient shall also have a right to know the identity and function of these institutions, and may refuse to allow their participation in his/her treatment.

Decision Making and Notification

  • To choose a person to be his/her healthcare representative and/or decision maker. The patient may also exercise his/her right to exclude any family members from participating in his/her healthcare decisions.
  • To have a family member, chosen representative and/or his or her own physician notified promptly of admission to the hospital.
  • To request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  • To be included in experimental research only when he or she gives informed, written consent to such participation.
  • The patient may refuse to participate in experimental research, including the investigations of new drugs and medical devices.
  • To formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • To leave the healthcare facility against your physician’s advice to the extent permitted by law

Access to Services

  • To receive, as soon as possible, the services of a translator and/or interpreter, telecommunications devices, and any other necessary services or devices to facilitate communication between the patient and the hospitals’ health care personnel.
  • To bring a service animal into the facility, except where service animals are specifically prohibited pursuant to facility policy (e.g., operating rooms, patient units where a patient is immuno-suppressed or in isolation)
  • To pastoral counseling and to take part in religious and/or social activities while in the hospital, unless your doctor thinks these activities are not medically advised
  • To safe, secure and sanitary accommodation and a nourishing, well balanced and varied diet
  • To access people outside the facility by means of verbal and written communication
  • To a prompt and reasonable response to questions and requests for service

Access to Medical Records

  • To have his/her medical records, including all computerized medical information, kept confidential and to access information within a reasonable time frame.
  • The patient may decide who may receive copies of the records except as required by law
  • Upon leaving the healthcare facility, patients have the right to obtain copies of their medical records

Ethical Decisions

  • To participate in ethical decisions that may arise in the course of care including issues of conflict resolution, withholding resuscitative services, foregoing or withdrawal of life sustaining treatment, and participation in investigational studies or clinical trials
  • If the healthcare facility or its team decides that the patient’s refusal of treatment prevents him/her from receiving appropriate care according to ethical and professional standards, the relationship with the patient may be terminated

Protective Services

  • To access protective and advocacy services
  • To be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff
  • The patient who receives treatment for mental illness or developmental disability, in addition to the rights listed herein, has the rights provided by any applicable state law
  • To all legal and civil rights as a citizen unless otherwise prescribed by law
  • To have upon request an impartial review of hazardous treatments or irreversible surgical treatments prior to implementation except in emergency procedures necessary to preserve your life
  • To an impartial review of alleged violations of patient rights
  • To expect emergency procedures to be carried out without unnecessary delay
  • To give consent to a procedure or treatment and to access the information necessary to provide such consent
  • To not be required to perform work for the facility unless the work is part of the patient’s treatment and is done by choice of the patient
  • To file a complaint with the concerned Department or other quality improvement, accreditation or other certifying bodies if he /she has a concern about patient abuse, neglect, about misappropriation of a patient’s property in the facility or other unresolved complaint, patient safety or quality concern

Payment and Administration

  • To examine and receive an explanation of the patient’s healthcare facility’s bill regardless of source of payment, and may receive upon request, information relating to the availability of known financial resources
  • Every patient has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the MedWay assignment rate
  • To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care
  • To be informed in writing about the facility policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where complaints may be filed

Additional Patient Rights

  • Except in emergencies, the patient may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care and acceptance by the receiving institution
  • To initiate their own contact with the media
  • To get the opinion of another physician, including specialists, at the request and expense of the patient
  • To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment
  • To request a transfer to another room if another patient or a visitor in the room is unreasonably disturbing him/her
  • To request pet visitation except where animals are specifically prohibited pursuant to the facility’s policies (e.g., operating rooms, patient units where a patient is immuno-suppressed or in isolation)

Patient’s Responsibility

  • It is the patient’s duty to understand and take decisions involving his/her health care. In case of complications he/she should accept the consequences.
  • It is the patient’s duty to clearly understand the planned duration of treatment.
  • It is patient’s duty to give accurate information regarding the medical history.
  • Notify us of any unexpected changes relating to your health.
  • It is patient’s duty to pay on right time for our services as per the agreement signed with us.
  • It is patient’s duty to observe the rule put forward by MedWay.
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What people say about us

My name is Hassan Guje Malko, I came to India as a medical attendant to my brother Mr Shonte who was suffering from leg injury, I cannot stop myself to give a little feedback on the care and services we were rendered .We have been overwhelmed with the medical assistance offered to us by MedwayIndia Team. We had a good reception at the airport and then we met our medical team. They decided to examine all tests afterward the surgery was done and it was success full. All in all the services and care was as per standards tops...and i would recommend it in a heartbeat! I am very much thankful to "Team MedwayIndia" for taking such a good care of us and also for making our first visit to India so special for both us. Great help it was!

Mr. Hassan Malko Mr. Hassan Malko

I appreciate the great assistance of Mr Rastogi and his co-workers to us. They picked us at the airport, take care of us at the hospital and helped us to accommodate in the hotel with good services. You, people were very helpful and intelligent, I appreciate all you have done fo us, especially Mr Rastogi, he was with us and took full care of us during whole of our stay in India and assisted us in our flying back ticket and other paper arrangements, the almighty god would drive him and bless him and give him more wisdom to perform his job in the name of lord Jesus.

Mr Alfred Mr Alfred

We have reached back to Nigeria safely, and our family and friends are quite happy to see us back meanwhile i could not stop myself writing to you. The time you received us in the morning at New Delhi airport, i was extremely happy with the meet and greet by your team at the airport. I was thinking to come to India for my limb lengthening surgery long back, this time we were able to do it, your team guided my husband over each and everything over the phone before my arrival. The services and care at the hospital was patient-centric and Surgery was done by the team of Dr. Sanjay Gupta and it was successful. Words would not be enough to say about you, just wanted to wish you, people all the very best...

Mrs. Falana Mrs. Falana
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